FAQ
Do brownies arrive melted in the summer?
No, they arrive at their destination in perfect condition because we use thermal packaging.
If the Brownies arrive melted in the summer, how do I make a claim?
With the summer packaging we have, it's almost impossible for the chocolates to arrive melted, but if this happens, you'll get a full refund using the same method youused to make the purchase.
How many letters can I put?
You can enter up to 120 characters.
Where can I send it?
We ship nationwide and to the European Union.
Delivery takes 24 to 72 hours. Business days.
(We do not ship to the Canary Islands, Ceuta or Melilla.)
How can I personalize my phrase?
You can create your Brownie online with a 120-character limit, and you can see the price as you type.
In the CREATE YOUR PHRASE section you can make your own personalized box of chocolates.
How long does it take for the order to be processed after purchase?
Our shipments normally take between 24 hours to 72 hours, business days only.
What is the best way to store brownies?
The most important thing is that it does not suffer temperature changes.
Leave it in a cool place where it does not get direct sunlight.
